FAQ
How long does shipping take?
- Domestic Shipping: 5-14 business days (excluding holidays and weekends). All orders are shipped via USPS. You will receive a tracking number once your order is shipped. For further updates, please contact USPS directly. Shipping times may be extended during holidays, which is beyond our control.
- International Shipping: 5–14 business days, depending on the destination.
How to Maintain Raw Hair?
To keep your Raw Xtensions looking their best, we recommend:
- Cleansing the hair twice a month with a good shampoo and conditioner.
- Using Tresemme “Rich Moisture” bundle package for optimal results.
- Deep conditioning for at least 1 hour, or overnight if possible.
- Always washing with cold water to seal in moisture, leaving the hair soft and silky.
Can This Hair Be Colored?
Yes, our Raw Xtensions can be lifted up to a Level 10 effortlessly. This hair is 100% unprocessed raw human hair from a single donor. For best results, keep colored hair conditioned and moisturized biweekly to prevent dullness and brittleness.
How Long Does Raw Hair Last?
Our Raw Vietnamese Hair can last 3–5 years with proper care and maintenance. Treat it as you would your natural hair, including biweekly co-washes for optimal longevity.
What’s the Difference Between Custom & Premade Wigs?
- Premade Wig: One-size-fits-all; adjustments may be needed to achieve your desired fit.
- Custom Wig: Tailored to your exact head measurements, ensuring a snug and secure fit. Custom wigs are glueless, offering the convenience of easy on-and-off wear, allowing you to care for your natural hair with ease.